What happens to your broadband contract when you move in Singapore?

Contents

In this guide:

What happens to your broadband when you move house?
Reinstalling your internet
Paying the relocation costs
How long does it take to set up the internet in a new house?
Do I have to cancel my broadband contract after I move?
FAQ

Moving houses can be a headache. On top of packing up your belongings and booking a mover, in Singapore, you’ll also need to tick a few boxes when it comes to your broadband contract.

Here's what to expect when it comes to moving with your internet plan, so you can get connected from the moment you move in.

What happens to your broadband when you move house in Singapore?

When you move house in Singapore, your broadband plan moves with you. You’ll still get to keep your router (if you got one from your provider), and your internet should be the same speed at your new place as what's specified in your contract.

However, there are some things to keep in mind, as moving can incur extra costs. If you have any questions regarding your proposed move-in date, the associated costs, or the options available to you, your best bet is to reach out to your broadband provider’s support team directly.

Reinstalling your internet

Once you know your move-in date, contact your telco so they can arrange a technician to reinstall your internet at your new address.

Singtel asks that you submit your move-in date at least seven days beforehand, with a month in advance being the sweet spot for their team to arrange a date to re-install your internet. Singtel also asks that you bring the following equipment to your new address: Optical Network Routers or Optical Network Terminals, routers, mesh extenders, power adaptors, and any accompanying cables. This means that if you’re using the ONT provided by Singtel, you won’t need to give it back like you would if you were cancelling or switching plans.

StarHub requires at least 14 days before your move-in date to secure an installation appointment. Bring any equipment (like ONTs) to your new address, and you can keep using it so long as you are still locked into a contract. If you're subscribed to TV+ without StarHub Broadband, you only need to request a change to your service address; no relocation is needed.

M1, MyRepublic, Eight, Whizcomms, Viewqwest, and SIMBA are much the same. Submit your request for relocation via the app or website portal, and wait for a team member to get back to you. They’ll usually get back to you within a few days with a confirmation of the related costs, your installation date, and any other relevant information.

Paying the relocation costs

You’ll need to pay a relocation fee to reactivate your broadband at your new abode. The relocation fee usually covers the cost of a service technician to set up and activate your service at your new address. You’ll also have to pay an installation fee and an additional fee if you don’t already have a termination point installed.

Singtel charges $91.68 for weekday installation or $147.71 for weekend installation for general broadband and Singtel TV installation, while activation of a broadband fibre port will set you back $61.04 per port.

With M1, you'll pay a $61.04 relocation fee, plus any installation charges at your new address if applicable.

MyRepublic charges a $59.09 relocation fee, as well as a $182.03 fee for terminal point installation in high-rise buildings, or $333.54 for landed properties. There’s also a $61.04 service activation fee on top of that. However, if you renew for a 24-month contract within 3 months before or after moving, MyRepublic will waive the $59.09 relocation charge.

If you’re with Viewqwest, you’ll pay $61.04 to change your address, as well as a $184.21 FTP relocation fee if you’re in a high-rise or $336.81 if you’re in a landed residential property.

If you’re a Whizcomms customer, you’ll pay $120.99 to change your address. If you’re in a high-rise apartment, you’ll pay $182.03 for 15 metres of fibre installation and $333.54 if you’re in a landed residential property. If you’re paying for FTP relocation, you’ll pay $2 to $3 more.

Eight charges $187.48 for NLT FTP installation in high-rise buildings and $343.35 for landed buildings, though this number is slightly less if you’re paying for NLT relocation instead of installation. You’re also subject to extra cabling charges if you need more than 40 metres of optical fibre. Additionally, you’ll pay a flat $122.24 relocation fee.

How long does it take to set up the internet in a new house?

The amount of time it takes to set up the internet in your new home will depend on a few factors. Anywhere from a week to a month is normal; however, if your new home doesn't already have a fibre termination point (FTP) installed, it may take longer.

To reduce the chance of delays, it’s always best to err on the side of caution and give your broadband provider as much notice as possible. Additionally, it's wise to allow a few days for the installation to be set up. Waiting for your internet to be set up might be painful, but there are still ways you can access the internet. Public libraries in Singapore offer free Wi-Fi, and if you don't have a library near you, a cafe with Wi-Fi is a solid alternative.

However, your best option is to use your phone as a hotspot, assuming your mobile plan has enough data. Try to refrain from overly demanding tasks like streaming video, gaming, or downloading large software updates until your broadband is back online, though. The following mobile plans offer at least 500GB of data, should you need to hotspot for a longer period.

#1	Eight Editor's Pick	Eight Editor's Pick Double Eight 4G SIM Only 528GB data on StarHub 4G network Unlimited National Calls 88 Messages International Roaming Deal: Port-in and get 2 months free $8.00 Min. cost $8 Go	$8.00 Min. cost $8	Go
#2	SIMBA Editor's Pick	SIMBA Editor's Pick SuperRoam 10 SIM Only 500GB data SIMBA mobile digital network (5G) Unlimited National Calls & SMS International Roaming $10.00 Min. cost $10 Go	$10.00 Min. cost $10	Go
#3	ZYM Mobile	ZYM Mobile Roam Plus 4G 500GB data on Singtel network 1000 Minutes 100 Messages International Roaming Deal: $0 bill during 4th to 6th month whem you port-in + 15GB Global Roam 198 destinations (One-time, 365 days) + Use promo code 'WHISTLEOUT' to get 3x chances to win Galaxy Buds 3, worth $258 $10.10 + $3 Upfront Min. cost $13.10 Go	$10.10 + $3 Upfront Min. cost $13.10	Go
#4	Maxx	Maxx 500GB SIM Only 500GB data on M1 5G network 500 Minutes 50 Messages International Roaming $12.00 Min. cost $12 Go	$12.00 Min. cost $12	Go
#5	Singtel	Singtel $12 hi! 4G Monthly Plan 500GB data Singtel 4G network Unlimited National Calls & SMS International Roaming Deal: Port-in Offer: $10/mth for 12 months when you transfer an existing number to hi! $12.00 Per 30 Day Renewal Go	$12.00 Per 30 Day Renewal	Go
#6	MyRepublic	MyRepublic 5G Basic $14.95 500GB data M1 5G network 800 Minutes 800 Messages Deal: For new number & Non-M1port-in sign-ups $14.95/mth Min. cost $14.95 Go	$14.95/mth Min. cost $14.95	Go

Do I have to cancel my broadband contract after I move?

No, moving house doesn't mean you need to cancel your broadband contract. Any bundled entertainment and sports subscriptions, as well as your modem and any other relevant equipment like mesh extenders, will follow you to your new address.

However, if you want to change providers, the process is relatively straightforward. Though keep in mind, if you are in the middle of a contract, you may be subject to early termination fees. If you’re after faster broadband, the end of a contract term may be the perfect time to reassess your needs. Here are our top picks for broadband providers in Singapore.

#1	ViewQwest	ViewQwest 3Gbps Home Broadband No Router Fibre 3 Gbps Contract (24 mths) Deal: Save $22/mth for first 12 mths at $18.98/mth, then $40.98/mth + Activation fees waived worth $115.54 $18.98/mth for 12 mths, then $40.98/mth Min. cost $719.52 Go	$18.98/mth for 12 mths, then $40.98/mth Min. cost $719.52	Go
#2	WhizComms	WhizComms 3Gbps No-Frills Fibre 3 Gbps Contract (24 mths) Deal: NLT Service Activation & WhizComms Installation Fees waived + 180 days of CAST.SG $26/mth Min. cost $624 Go	$26/mth Min. cost $624	Go
#3	M1 Editor's Pick	M1 Editor's Pick HomePac 6Gbps Fibre 6 Gbps Contract (24 mths) Deal: Get 6Gbps at a discount price of $27.90/mth for 24 months (usual price $95/mth). New sign-up only. $27.90/mth Includes discounted price Min. cost $669.60 Go	$27.90/mth Includes discounted price Min. cost $669.60	Go
#4	MyRepublic	MyRepublic TP-Link 2.5Gbps Router + HyperSpeed 10Gbps Fibre 10 Gbps Contract (24 mths) Deal: $30.99/mth for 24 mths (U.P. $35.99/mth) $30.99/mth + $170.94 Upfront Includes discounted price Min. cost $914.70 Go	$30.99/mth + $170.94 Upfront Includes discounted price Min. cost $914.70	Go
#5	StarHub	StarHub UltraSpeed 10Gbps ONT + WiFi 7 Fibre 10 Gbps Contract (24 mths) Deal: Get 10Gbps at a discount price of $38.90/mth for 24 months (usual price $121.01/mth). $38.90/mth + $61.04 Upfront Includes discounted price Min. cost $994.64 Go	$38.90/mth + $61.04 Upfront Includes discounted price Min. cost $994.64	Go
#6	Singtel	Singtel 10Gbps Enhanced WiFi 7 Fibre 10 Gbps Contract (24 mths) Deal: $39.90/mth for New Signups (U.P $89.90/mth) + 5,000 yuu Points (worth $25) + 12 mths Broadband Protect + 3 mths Microsoft 365 Personal and more... $39.90/mth + $61.04 Upfront Includes discounted price Min. cost $1,018.64 Go	$39.90/mth + $61.04 Upfront Includes discounted price Min. cost $1,018.64	Go

FAQ

Which provider installs broadband the quickest?

The time it takes for your broadband to get installed will vary. It depends on your move-in date, when you let your telco know, and if your new address has an FTP point.

Will my internet be the same speed when I move house?

Yes, your internet speed, whether it's 3Gbps or 10Gbps, is dictated by the plan you’re paying for (as well as what your wireless router is capable of).

How much does it cost to move my internet to a new house?

The cost to move your internet contract will vary based on your ISP. You’ll usually need to pay a relocation fee and a reinstallation fee, and sometimes an installation fee. Your best bet is to contact your ISP, tell them you’re moving, and they’ll brief you on the process and related charges.